Q: When does Macarthur Medicolegal require documents for a Medicolegal appointment?

A: Macarthur Medicolegal requires all relevant documentation such as Letter of Instruction and other medical documents (i.e., reports of other examiners, MRI, CT, surveillance reports) at least two weeks PRIOR to the appointment. 

If you are unable to produce all of the required documents, or part of the required documents, please contact our office immediately to discuss

Q: Today I cannot attend the appointment; do I have to pay a non-attendance fee?

A: Macarthur Medicolegal needs to be notified as soon as possible if your appointment needs to be cancelled.

Please contact your lawyer immediately to advise them if you cannot attend so they may reschedule your appointment if necessary.

Macarthur Medicolegal needs to be notified at least 48 hours in advance of appointment cancellations or a fee will apply. 

Q: How can I change my appointment with a Macarthur Medicolegal consultant?

A: Only your lawyer or insurance case manager can reschedule your appointment. Please consider that to avoid non attendance fees. Our office will try to accommodate appointment changes where possible.

Q: Can I bring my child to the appointment at Macarthur Medicolegal?

A:Unfortunately, children are not permitted in the room during your appointment.

If you do need to bring your child/children to your appointment, please arrange for a responsible adult to look after your children while in the waiting area.

Q: If I require an interpreter, what do I do?

A: At the time of booking, your lawyer or insurance case manager will need to advise our office if an interpreter is required.

Please advise your lawyer or insurance case manager if you believe you will require an interpreter.

During your consultation with your medical specialist, medical terminally will be used and the specialist will ask you a series of questions in relation to your condition.

If you do require an interpreter, your lawyer or insurance case manager will arrange this for you.

Q: What do I need to bring to the appointment with a Macarthur Medicolegal doctor?

A:Relevant X-rays, CT and MRI scan and any other medical reports available.

Include a list of medications and treatments received, the Affidavit (if available) and a proof of identity (driver’s licence, passport). 

Your lawyer or insurance case manager will need to forward all relevant documentation to our office at least two weeks prior to your appointment.

If you are unsure what you need to bring with you, please contact our office.

Q: How will I know what time or where my appointment is? What time should I arrive?

A: At the time of booking your appointment, your lawyer or insurance case manager will be provided with the date, time and location of your appointment.

Please ensure you allow plenty of time to arrive at the clinic.

It is recommended that you arrive 10-15 minutes prior to your appointment to complete the patient registration form, provide any documents to reception or meet with an interpreter (if required).

Q: How long does the medical examination at Macarthur Medicolegal take?

A: The length of the appointment time usually varies depending on the type of appointment and report required. You will probably be at Macarthur Medicolegal rooms for approximately one hour.

Q: What happens during medical examination with a Macarthur Medicolegal doctor?

A: Each appointment with the Medicolegal doctor may differ slightly.

In general, the doctor would have reviewed all relevant documents sent by your lawyer prior to the appointment.

Once in rooms with the doctor, the appointment begins with the doctor asking general questions about you and your condition.


You may be asked questions such as:

  • When did you your medical problem begin?
  • How has it has progressed?
  • How have previous treatments and your daily life been impacted by this condition?
  • The appointment then proceeds with a physical examination to determine changes in the body appearance, function and measure the level of impairment (if required). 
  • You may be asked to partially undress as part of the physical examination however, you will be provided with a gown and/or sheet to protect your modesty.
  • If at any time you feel uncomfortable during your physical examination, please advise your medical doctor.
  • All of our medical specialists are highly professional and experienced and will treat you with respect and empathy at all times.

Q: Can a Macarthur Medicolegal consultant help me with medical treatment of my condition?

A: No. Our consultants cannot provide medical advice and are instructed to provide a specific report on your condition. Please contact your health practitioner for further care. 

Q: Is it possible to receive my report?

A: The report is available to your lawyer or insurance case manager within 10 business days.

If there is a delay in receiving the report, your lawyer will be appropriately notified.

If you wish to receive a copy of the report, please contact your lawyer or insurance case manager directly after 10 business days. 

Q: Who do I contact if I want to learn more about Macarthur Medicolegal?

A: Please contact Kelly on (02) 4606 1600 or info@macarthurmedicolegal.com.au or visit our website: www.macarthurmedicolegal.com.au


Q: What services does Macarthur Medicolegal provide?

A: Macarthur Medicolegal provides a range of assessments and reports by a variety of suitably qualified medical specialists.

Report services can include, Whole Person Impairments (WPI), Independent Medical Examinations (IME), Total and Permanent Disability Assessments (TPD), Telehealth, file reviews and Supplementary Reports to law firms and insurance companies in Australia.

Contact Macarthur Medicolegal to discuss what type of report you may require.

Q: What qualification/ certification do Macarthur Medicolegal consultants have?


Macarthur Medicolegal Consultants are certified in their specialty to various Australian States and Territories.

On our website you are able to find a profile on each of our specialists here which lists their accreditations and qualifications.

If you have further questions about a specific consultant, please contact our head office.


Q: What information does Macarthur Medicolegal require from clients prior to the appointment?

A: A letter of instruction including the claimant’s details, (name, address, date of birth (DOB), date of injury (DOI), etc.), type of assessment required, (i.e. WPI, TPD, IME etc) and relevant medical documentation (medical reports, scans, treatment reports etc)

Q: Who do I contact if I have to reschedule or cancel an appointment?

A: Examinees are to contact their lawyer or insurance case manager if they need to cancel or reschedule an appointment.

Lawyers or insurance case managers requiring a change to a booked appointment can contact Kelly on (02) 4606 1600 as soon as possible.

Appointments are to be rescheduled/cancelled 48 hours prior to the scheduled appointment to avoid non-attendance fees.

Q: Who do I contact for invoicing, finance queries or costs involved?

A: Please contact Kelly on (02) 4606 1600 or accounts@macarthurmedicolegal.com.au. Kindly note reports are required to be paid in advance.

Medical reports will not be released until payment has been received. 

Q: Who do I contact if I want to learn more about Macarthur Medicolegal?

A: Please contact Kelly on (02) 4606 1600 or info@Macarthurmedicolegal.com.au or visit our website www.macarthurmedicolegal.com.au 


Q: How can I join Macarthur Medicolegal as an independent consultant/specialist?

A: Please contact Kelly on (02) 4606 1600 or info@macarthurmedicolegal.com.au for an information pack.